Cleaning FAQs

We have professionals serving most of London areas and postcodes. We are also able to provide emergency and same day appointments, especially if you call in the morning. We recommend booking in advance so that you can pick the best appointment dates and times for you.

We use soil extracting machines (steam cleaning). The cleaning process starts after a quick inspection of the carpet, followed by vacuuming (if need it) and pre-spraying. The carpet cleaners will check for stains and treat them with the right stain removal.

It depends on the type of the carpet or fiber, usually from two to three hours. It will help if you keep your windows open (during the summer) and heating on (during the winter).

Scotchgard is a stain protector. It seals your carpet to protect it from spillage, dirt and wear. After this type of treatment, the carpet will keep its color longer and will last longer.

In case the service cost is above 500GBP. The actual payment is made only prior completion of the job, after inspecting the premises to ensure quality standards are met. Once the property has been checked you can make a payment in cash or with a card.

We apply a cancellation fee only if the job is canceled less than 48 hours prior to the scheduled time or in case the customer fails to provide access to the cleaners as arranged.

Yes we can offer quotes over the phone, there is no need for us to visit your home. Commercial property may require a visit to the site.

We offer various cleaning services including cleaning carpets, rugs, mattresses, upholstery, and curtains. Regarding the rest, we can put you in touch with the right people for the job. We have good relations with more than one cleaning companies that we work close to.

Yes, all our technicians have public liability cover.

Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers, children. On average you should clean your carpets every six months.