How long have you been in this business?
We have been cleaning carpets almost 11 Years now. Our carpet technicians are fully trained and insured. Contact us and we will be happy to provide references from our clients.
When can your carpet cleaners come?
We have professionals serving most of London areas and postcodes. We are also able to provide emergency and same day appointments, especially if you call in the morning. We recommend booking in advance so that you can pick the best appointment dates and times for you.
What method do you use to clean carpets?
We use soil extracting machines (steam cleaning). The cleaning process starts after a quick inspection of the carpet, followed by vacuuming (if need it) and pre-spraying. The carpet cleaners will check for stains and treat them with the right stain removal.
Will it take long to dry?
It depends on the type of the carpet or fiber, usually from two to three hours. It will help if you keep your windows open (during the summer) and heating on (during the winter).
Can I protect my carpet with some kind of chemical?
Scotchgard is a stain protector. It seals your carpet to protect it from spillage, dirt and wear. After this type of treatment, the carpet will keep its color longer and will last longer.
Do I have to pay extra for congestion charge zone and parking?
The only price that might apply on top of the cost, are congestion charge and parking fees unless you can provide parking space for the technicians.
Do you take a deposit?
In case the service cost is above 500GBP. The actual payment is made only prior completion of the job, after inspecting the premises to ensure quality standards are met. Once the property has been checked you can make a payment in cash or with a card.
Do you have a cancellation fee?
We apply a cancellation fee only if the job is canceled less than 48 hours prior to the scheduled time or in case the customer fails to provide access to the cleaners as arranged.
Can you give me a quotation over the phone?
Yes, there is no need for us to visit your home. Commercial property may require a visit to the site.
Can you clean the rest of my property?
We can clean your carpets, rugs, mattresses, upholstery, and curtains. Regarding the rest, we can put you in touch with the right people for the job. We have good relations with more than one cleaning companies that we work close to.
Are you insured?
Yes, all our technicians have public liability cover.
Can you remove stains like blood, wine, tea or coffee?
Some stains can be permanent and therefore we can’t make any promises that we can remove them. We usually get better results if we attempt to remove the stain before anyone else tries.
How many times a year should I have my carpets cleaned?
Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers, children. On average you should clean your carpets every six months.
